Q: How do I set up an account?
A: You will need to fill out a credit application.
Q: When will I get my order confirmation?
A: In most cases you will receive a confirmation within one business day. If not, please contact us.
Q: What are your terms and conditions?
A: View Terms and Conditions
Q: How long will my order take?
A: View Delivery & Shipping information
Q: Do you carry automotive replacement lamps?
A: Yes we do, however we currently are CE-Listed and in process of DOT testing and approval.
Q: How do I become a distributor for Biclite products?
A: Contact lyle.borton@bicliteusa.com or call Lyle Borton at (763) 205-1511.
Q: How is the quality & what is the warranty of your products?
A: View information regarding this topic.
Q: If these products are coming from China, who pays the freight?
A: Biclite USA picks up the freight, duty and custom charges from China to the US. Then the F.O.B. will be Minneapolis Warehouse, Chicago, Seattle or Los Angeles depending on your proximity and freight method.
Q: Which of your halogen lamps are 10,000 hours?
A: We currently have 10,000 hour JC Type and MR Series.
Q: What is a Preferred Distributor? How do I become a Preferred Distributor?
A: A Preferred Distributor has an account set-up with Biclite USA and has an annual volume of $50,000 or more.
Q: Will Biclite be at any trade shows or other lighting events?
A: Yes. We will be attending the 2008 Las Vegas Lightfair.
Q: Who does Biclite sell to?
A: Biclite sells to mostly distributors and retailers, unless the retailer is a customer to one of our Preferred Distributors, then Biclite will re-direct that retailer back to the distributor.
Q: How do I know which one of your Supply Chain Services to use for my business?
A: Contact donna.grubb@bicliteusa.com or call at (763) 205-1511.
Q: When do I get a spend analysis report and how often?
A: We currently provide annual reports, but will supply quarterly reports to those who request it.
Q: How can I reduce my lead times?
A: You can reduce lead times through one of Biclite’s Supply Chain Services. View more information.
Q: What are specialty bulbs?
A: Specialty bulbs are light bulbs designed for a use other than standard home lighting. Normally this includes track lighting, spot and flood lamps, special applications such as projectors, stage lighting, display lighting, unique spectrum lighting and lighting used for specific purposes requiring intense or focused light.
